Shipping and payment
Free shipping across the EU. Full sizes made to order, Travel Luxe in stock.
- Free shipping, always
- No minimum order, no conditions. We deliver to every country of the European Union.
- Made to order
- We mix the cosmetics by hand in small batches. Orders ship within 3 working days of payment. The Travel Luxe set is in stock.
- Delivery
- Within the Czech Republic usually 1–2 working days from dispatch, in other EU countries 3–7 working days. We send a tracking number by e-mail.
- Payment
- Card (Visa, Mastercard), Apple Pay or Google Pay through the secure Stripe gateway. Your card details never reach us.
- Returns
- You can notify us of withdrawal without a reason within 14 days of receipt. The exception concerns goods with a broken hygienic seal that are unsuitable for return for health or hygiene reasons. Return the goods within 14 days of withdrawal; the buyer bears return shipping costs.
Full returns conditions → - Claims
- To report a defect, write to info@joliorigins.cz with a description, order number and, if useful, a photo. Your rights and the procedure are set out in the terms and conditions.